Refund policy

We're Here to Help

We want you to love your Feycici piece. If you're not completely satisfied, you can return your unworn item within14 days of the delivery date.

To Qualify for a Return

To be eligible for a return, we kindly ask that your item meets the following conditions:

Unworn & Unused: The item must be in its original, unworn condition, with no signs of use.

Original Packaging: Please include all original tags, inner and outer packaging.

Proof of Purchase: A receipt or order confirmation is required.

When We Can't Accept a Return

We cannot accept returns in the following situations:

Incomplete Returns: If any parts of the original item or set are missing.
Used or Altered Items: Items that have been worn, used, cleaned, or altered in any way.
Customer-Induced Damage: Any damage or missing parts not due to an error on our end.
Unauthorized Refusal: If you refuse a delivery without first contacting our support team, the full order amount will be charged to cover return shipping fees. A new shipping fee will also apply if you wish to receive the order again.
How to Start a Return

Contact Us First: Please reach out to our friendly support team at feycici01@gmail.com within the 14-day window to initiate your return and get the correct shipping address.
Ship Your Return: Once authorized, ship your return to the address we provide. Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your peace of mind.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method.