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Exchange & Return

We're Here to Help

We want you to love your Feycici piece. If you're not completely satisfied, you can return your unworn item within 7 days of the delivery date.

To Qualify for a Return

To be eligible for a return, we kindly ask that your item meets the following conditions:

Unworn & Unused: The item must be in its original, unworn condition, with no signs of use.
Original Packaging: Please include all original tags, inner and outer packaging.
Proof of Purchase: A receipt or order confirmation is required.
When We Can't Accept a Return

We cannot accept returns in the following situations:

Incomplete Returns: If any parts of the original item or set are missing.
Used or Altered Items: Items that have been worn, used, cleaned, or altered in any way.
Customer-Induced Damage: Any damage or missing parts not due to an error on our end.
Unauthorized Refusal: If you refuse a delivery without first contacting our support team, the full order amount will be charged to cover return shipping fees. A new shipping fee will also apply if you wish to receive the order again.
How to Start a Return

Contact Us First: Please reach out to our friendly support team at feycici01@gmail.com within the 7-day window to initiate your return and get the correct shipping address.
Ship Your Return: Once authorized, ship your return to the address we provide. Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your peace of mind.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method.

Frequently asked questions

How often should I wash it?

Every 7–10 days, or sooner if you sweat or use styling products.

How do I wash it?

Detangle the hair when dry, soak in lukewarm water with mild shampoo, swirl gently (don’t rub), rinse with cool water, apply conditioner only to the ends, then rinse again.

Can I use heat?

Air-drying is best. If using a dryer, keep it on low and away from the base.

Any tips?

Avoid harsh products, brush gently, and rinse after swimming to prevent dryness.

Q1: How do I wear a lace wig?

Trim the lace → put on a wig cap → place the wig from the front hairline → adjust the ear tabs → secure with wig glue or spray. Best for a natural hairline look.

Q2: How do I wear a silk-top / machine-made wig?

No glue needed. Simply put it on like a cap and tighten the adjustable straps. Great for sensitive scalps and quick daily wear.

Q3: How do I wear a topper or hairpiece?

Part your hair → clip the topper onto your natural hair → blend both layers. Ideal for covering partial thinning.

Q4: How do I wear a closure wig?

No adhesive required. Put it on according to your head size → adjust the top parting. Perfect for beginners.

Q5: How do I wear a full hand-tied wig?

Lightweight and comfortable. Wear it like a cap, then gently smooth the hair for a natural fall. Suitable for all-day wear.

Q1: Can I curl or straighten my wig?

Yes—if it’s 100% human hair. You can use curling irons, straighteners, or blow dryers on low–medium heat.

Synthetic wigs cannot use heat unless labeled heat-resistant.

Q2: Can I cut or trim the wig?

Yes. Human hair wigs can be cut, layered, or given bangs. We recommend letting a professional stylist handle major cuts.

Q3: Can I dye the wig?

Human hair wigs can be colored, but avoid bleach unless you’re experienced. Synthetic wigs cannot be dyed.

Q4: Will styling damage the wig?

Frequent high-heat styling reduces the lifespan of human hair wigs. Always use heat protectant and moderate temperatures.

Q5: Which wigs in your store are best for styling?

Our 100% human hair lace wigs, mono wigs, and hybrid bases are ideal for heat styling.

Q1: How do I pick the right base type?

Choose based on comfort and realism:

Lace → most natural hairline
Skin → realistic scalp look
Mono → durable and breathable
Hybrid → balanced comfort + realism

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Q2: How do I choose according to my hair loss area?

Front: lace or hybrid
Top / crown: mono or skin
Full coverage: lace or hybrid full-cap

Q3: How do I choose the right size?

Measure your head (front–back, ear–ear) and match it to the size chart.

Q4: Should I choose human hair or synthetic?

Human hair = natural look + styling freedom
Synthetic = low maintenance, budget-friendly

Q5: Which wig is best for beginners?

Lace front or mono top—comfortable, easy to blend, and versatile.

Benefits of Human Hair Wigs

1. Most Natural Look & Movement

Real human hair behaves like your own hair — natural shine, realistic texture, and the most authentic movement.

2. Full Styling Freedom

You can cut, curl, straighten, blow-dry, and restyle human hair just like your natural hair (use heat tools safely).

3. Long Lifespan

With proper care, human hair wigs last significantly longer than synthetic ones. Perfect for long-term use.

4. Best for High Realism

Ideal for customers seeking an undetectable, everyday look.

Benefits of Synthetic Fiber Wigs

1. Style-Retention

Synthetic wigs hold their shape and style permanently. No need for daily styling — just shake and wear.

2. Low Maintenance

They require less time, product, and effort. Perfect for beginners or busy customers.

3. Lightweight & Comfortable

Modern heat-friendly fibers feel soft, breathable, and easy to wear all day.

4. Budget-Friendly

Synthetic options typically cost less while still offering a realistic appearance, especially with high-quality fibers.

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